Everything your restaurant needs to thrive.
25 product categories. 150+ features. One unified platform — built for ambitious restaurants.
Restaurant & Branch Management
- Multi-branch operations with independent menus
- Custom domain mapping and storefront builder
- Per-branch working hours, busy mode, and capacity
- Encrypted storage for third-party API credentials
Menu Management
- Full catalog: menus, categories, items, modifiers
- Bilingual support (English + Arabic)
- Bulk operations and drag-and-drop reorder
- Daily quantity limits and preparation time
Catering Menu
- Separate catering catalog with SKUs and options
- Quote workflow with versioning and approval
- Deposit + balance payment split
- Customer reviews and photos for catering events
Ordering System
- Six order types: Dine-In, Delivery, Pickup, Reservation, Self-Service, Catering
- Item customization, voucher application, tips, scheduling
- Dine-in split payments per item across customers
- One-step login + order creation on public endpoint
Payment Processing
- Paymob: Card, Apple Pay, Mobile Wallet, MOTO
- Saved cards and per-restaurant Paymob credentials
- Refunds to original card or customer wallet
- Customer wallet: topups, credits, transaction history
Mall / Food Court
- Multi-restaurant food courts with shared domain
- Onboard restaurants with custom slugs
- Consolidated delivery orders across restaurants
- Mall administrator role management
Driver Management
- Driver profiles and GPS location tracking
- Availability status and device push notifications
- Performance metrics and earnings tracking
Restaurant Subscription Billing
- Tiered subscription plans with usage metrics
- Invoice generation, trial periods, renewals
- Paymob-integrated recurring billing
- Cancellation and reactivation workflows
Corporate Accounts
- Corporate company profiles with B2B ordering
- Bulk voucher provisioning for employees
- Corporate discount eligibility per restaurant
Discounts & Vouchers
- 30+ discount types: percentage, fixed, first-order, happy hour, threshold
- Promo code vouchers with per-item targeting
- Usage limits, expiry, minimum order values
- AI-suggested promotions with segment targeting
Loyalty & Gamification
- Points, XP, tiers (Bronze → Diamond), streak tracking
- Achievements, badges, daily/weekly/monthly challenges
- Leaderboard with customer rank
- Mystery Box, Spin Wheel, Secret Menu, Group Challenges
Referral Program
- Unique referral codes per customer
- Shareable link generation and checkout application
- Fraud detection for referral rings
- Tier-based reward distribution
Notifications
- Push (Firebase + OneSignal), WhatsApp Business, SMS, Email
- Notification outbox with retry logic and delivery tracking
- Customer consent management (WhatsApp opt-in/out)
Affiliate & Influencer Marketing
- Commission types: CPA, Percentage, Tiered, CPV
- Deliverable tracking: Reel, Story, Post, TikTok
- Click tracking, coupon attribution, multi-touch
- Payout batches, KYC, dispute resolution
Storefront & Stories
- Shopify-like page builder configuration
- Video-style Stories per branch
- Story click and conversion tracking
- Advertising banners and featured items
Customer Management
- Profiles with tier, language preference, delivery addresses
- Saved payment methods and WhatsApp opt-in
- Admin controls: block/unblock, corporate eligibility lookup
Event Tracking
- 138 event types: browse, cart, checkout, order, campaign, loyalty
- Anonymous identity stitching at login
- Session tracking with funnel stage (BROWSE → ORDER)
- 30-min sliding session windows with abandonment detection
AI CRM
- Lifecycle state machine: NEW → ACTIVE → AT_RISK → CHURNED
- 8 auto-seeded segments per restaurant
- AI-generated campaigns with Claude, A/B holdout groups
- Journey automation: WAIT, CONDITION, SEND, CREDIT, VOUCHER
AI Metrics & Analytics
- Branch health score: demand, funnel, reliability, availability, sentiment
- Hourly demand forecasting per branch (28-day model)
- 5 automated anomaly types with severity alerts
- Cohort retention and customer lifecycle distribution
Recommendation Engine
- Personalized homepage, cart upsell, and reorder surfaces
- Co-purchase engine with Redis hot cache
- A/B experiment framework with z-test significance
- PIN, BOOST, SUPPRESS merchandising rules
Catalog Intelligence
- AI auto-tagging of menu items (dietary, cuisine, categories)
- Natural language semantic search over the menu
- Embedding-based similar item suggestions
AI Copilot
- Multi-turn AI assistant for restaurant managers
- 30+ tools: campaigns, analytics, catalog, experiments
- RAG over your knowledge base for grounded answers
- Streaming responses with human-in-the-loop for risky actions
Knowledge Base
- Documents: SOPs, playbooks, FAQs, policies
- Chunk → embed → vector upsert pipeline
- Semantic + full-text search, per-tenant scoping
AI Governance & Observability
- Per-tenant budget limits and rate limits
- Every LLM call logged: tokens, cost, latency, cache hit
- DB-first prompt versioning with A/B testing
- Model health: drift detection, retraining logs
Fraud Detection
- 4 automated alert types: Multi-Account, Rapid Redemption, Referral Ring, Velocity Anomaly
- Severity: LOW / MEDIUM / HIGH / CRITICAL
- Lifecycle: OPEN → INVESTIGATING → CONFIRMED
25 feature categories
Transform your restaurant today.
Book a free 30-minute demo with our team. We'll show you exactly how Cravit fits your operation.